General head scratchers
- Sticky9, eh? Tell me more!
- Sticky9 is a fun printing service that transforms your Instagram photos into little magnets, custom phone cases and iPad covers.
Our HQ is based in London. All our products are printed with care in the UK. We're a small team – and we love Instagram as much as you do!
- Um… What is Instagram?
- Instagram is a free photo sharing app and social network. It's an easy way to share your world with friends and followers. The Sticky9 team thought it might be fun to bring digital Instagram content to life. And it is!
- I like this idea! How do I get started?
- It's easy! Come to sticky9.com and log in to the site with your Instagram details. Select the product you want to create then choose your photos. Once you've checked out, we'll do the rest. When your order is ready, we'll ship it to you – anywhere in the world.
- I've had a great Sticky9 idea! Can I tell you about it?
- Sure! We love it when you get in touch. Talk to us at email@example.com. Show us your Sticky9 magnet displays, show us the phone case you made or tell us about a DIY project you've created with your magnets. Whatever – drop us a line!
- Do you ever run special offers?
- We do! Every now and again we give our customers discount codes to use on the site. To get in on the action, join us on Instagram, Facebook, Twitter and Pinterest. You don't want to miss a thing!
Payment & Shipping bamboozlers
- What payment methods do you accept?
- We accept PayPal and all other major credit cards.
- But I live in Timbuktu. Can I order from Sticky9?
- Yes, of course! We ship anywhere in the world.
- How long will it take to receive my order?
- We get to work on your order within 24 hours of receiving it. If you select our free, standard shipping option, you'll receive your Sticky9 parcel within 14 days.
If you add Premium Shipping to your basket your magnets will arrive within 5 days. At the moment, Premium Shipping is available on magnet orders only.
- My order hasn't arrived yet. Where is it?
- It can take up to 14 days for your package to arrive. If more than 14 days have gone by, please get in touch with our customer support team at firstname.lastname@example.org.
- Can I track my order?
- Our free, standard shipping option doesn't come with a tracking feature but if you have added Premium Shipping to your basket, you'll receive a tracking number in your shipping confirmation email. You can track your parcel's journey online.
Product creation puzzlers
- I'd like to use photos that aren't on my Instagram feed. Can I do that?
- We love Instagram so much we've created our entire business around it! To create Sticky9 products, first upload your products to Instagram.
- I want to print photos that I don't really want to share with my Instagram followers. Any tips?
- We've heard that some customers open private Instagram accounts specially for creating their Sticky9 orders. Give it a whirl!
- Can I delete the photos from Instagram as soon as I place my order?
- Please don't delete your photos. We can't print your order without them. If you want to remove them from your profile, please wait until you receive your shipping confirmation mail.
- I want to make a gift for a friend and I want to print THEIR photos – not mine. How does that work?
- You could send your friend a Sticky9 Gift Certificate? Or you might want to use a site like Statigram to download your friend's photos. Upload them to a private Instagram account and get creating from there.
- I want to log in to sticky9.com using a different Instagram account but I'm having trouble. What am I doing wrong?
- Don't worry! Just follow these steps…
- Log out of sticky9.com
- Log out of instagram.com
- Log IN to instagram.com using the details of the account you want to use
- Log in to sticky9.com using the details of the account you want to use
All set? Great!
Still stuck? Oh wow we're really sorry about that, come vent some steam with our lovely customer service team.